What is the Caregiver Support Program?
An Ombudsman advocates for quality of life and care for residents living in nursing homes and assisted living facilities. An Ombudsman completes state-approved training and is certified by the State Long-Term Care Ombudsman. The Ombudsman Program is certified by the Texas Health and Human Services. SERVICES An ombudsman: Helps ensure that residents receive the care they want and are treated with the dignity they deserve. Identifies and resolves concerns that affect residents. Supports and promotes the health and safety of residents. Protects Residents Rights. Supports resident-directed care. Respects resident choices and independence. Provides information about Resident and Family Councils. Advocates for resident-focused laws and regulations. VOLUNTEERS The Long-Term Care Ombudsman Program utilizes volunteers in each county to respond to and investigate resident complaints. Ongoing training and support is provided for volunteers. Persons interested in volunteering should contact the Managing Local Ombudsman for more information. To File a Complaint on behalf of a resident residing in a nursing home or assisted living facility, contact: Kim Palmore, Managing Local Ombudsman 903-255-3507 or Email Kim Palmore **If you are filing a complaint of abuse or neglect, please call 1-800-458-9858 for immediate assistance** 1-800-372-4464
Who can receive Caregiver Support Services?
Caregiver Support Services are available to individuals who reside in Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River or Titus Counties. The care recipient must be 60 years of age or older and the recipient must live at home. There is no charge for services provided through the Caregiver Support Program. Funded in part by the Health and Human Services Commission.