Welcome to your guide to public transit options in Northeast Texas! Whether you’re exploring the region or simply need reliable transportation, the Ark-Tex Council of Governments (ATCOG) offers three excellent services: TRAX (on-demand transport across 9 counties), Paris Metro (fixed route service in Paris, Texas), and T-Line (fixed route service in Texarkana). With flexible scheduling, professional drivers, and accessible vehicles, these services are designed to meet the diverse needs of local residents and visitors alike.
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Regional Transportation Options
ATCOG Rural Public Transit District (TRAX)
TRAX offers low-cost, convenient transit services across nine counties: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River, and Titus. Whether you’re commuting, running errands, or attending appointments, TRAX has you covered!
ATCOG Rural Public Transit District (Paris Metro)
Paris Metro provides the City of Paris with convenient and reliable transportation. With both a fixed-route and a paratransit service, we make getting around the city simple for everyone.
Texarkana Urban Transit District (T-Line)
Since April 4, 2011, ATCOG has partnered with TUTD, providing management and fiscal services for T-Line.
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Reports & Policies
CANCELLATION POLICY
TRAX Transportation has established an administrative process to suspend service to passengers who establish a pattern or practice of missing scheduled trips. This policy applies to all passengers. Cancellations should be made at least 24 hours prior to the scheduled trip being cancelled. A late cancellation occurs when a passenger cancels a trip on the same day of the scheduled trip. If passengers cancel a trip either by phone or upon arrival of the driver at the destination on the same day scheduled, a $2.00 fee will be charged. Passengers who cancel on the same day of the scheduled trip three times in a thirty (30) day period will be suspended from service for fourteen (14) days. This policy applies to all passengers and priority will not be given to any passenger due to age or disability. Trips can be cancelled by calling your local dispatch office.
Feedback
Share Your Feedback with Us
We’re committed to providing the best possible transportation experience for our passengers, but we know there’s always room to grow. Your feedback is invaluable, whether it’s a comment, suggestion, or concern. Here’s how you can reach out:
- Mark Compton, Transportation Director:
- Phone: 903-255-3569
- Bobby Williams, Operations Manager
- Phone: 903-255-3549
Filing a Title VI Complaint
Your Rights Under Title VI
Under Section 601 of the Civil Rights Act of 1964, no one in the United States can be excluded from participation, denied benefits, or subjected to discrimination under any program or activity that receives federal funding, based on their race, color, or national origin. If you believe you’ve been discriminated against based on race, color, or national origin while using our transportation services, we take your concerns seriously. You can file a formal Title VI Complaint with the Ark-Tex Council of Governments (ATCOG).
How to File a Title VI Complaint
- Complete the Title VI Complaint Form
You can submit the form by mail or in person to: 4808 Elizabeth Street, Texarkana, TX 75503 - Timeframe
Complaints must be filed within 180 days of the alleged incident. - Acknowledgment
Once we receive your complaint, you’ll get an acknowledgment letter within 10 business days letting you know if we have jurisdiction to investigate. - Investigation Process
ATCOG has 30 days to investigate your complaint. If we need more information, you’ll have 20 business days to respond. If we don’t hear back, we may close the case.
Your Rights Under ADA
The Americans with Disabilities Act (ADA) is a vital law that protects individuals with disabilities from discrimination. It ensures that disability rights are recognized as civil rights, safeguarding equality in many areas of public life—from voting to parking and beyond. If you believe you or someone else has faced discrimination based on a disability while using our transportation services, you can file a formal complaint using the ADA Complaint Form.
Why Your Feedback Matters
Your comments and complaints help us ensure that TRAX services are equitable, accessible, and meeting the needs of our community. Whether it’s a suggestion or a formal complaint, we’re here to listen and make improvements.
Why Choose Public Transportation?
Why You Should Consider Public Transit—Even If You Have a Car
If you think public transportation isn’t for you because you own a car, think again! Choosing public transit offers a surprising array of benefits—not just for the environment but for your community, your wallet, and your overall lifestyle. Whether it’s reducing traffic congestion, cutting household expenses, or fostering social connections, public transit is a smarter, greener, and more convenient choice than you might realize.
Cars might feel like the ultimate convenience, but they’re one of the biggest contributors to traffic congestion and pollution. With millions of vehicles clogging roads and pumping out emissions, the environmental toll is massive—not to mention the economic and social costs of climate change. Public transportation systems are a critical part of the solution. They help shift our habits toward more sustainable mobility, making our cities cleaner, healthier, and more efficient for everyone.
Top 9 Reasons to Choose Public Transit
- Boosts Local Economies
Investing in public transit sparks economic growth. Every $10 million invested generates $30 million in business sales. Plus, property values near high-frequency transit lines are 42% higher, helping cities generate more tax revenue. (Source: PublicTransportation.org) - Improves Community Health
Taking transit encourages walking to and from stations, increasing physical activity. Research links this active lifestyle to lower mortality rates, improved mood, and greater workplace productivity. (Source: National Library of Medicine) - Reduces Road Congestion
Public transit cuts travel time—currently saving 865 million hours annually in the U.S. (Source: TTI) - Lowers Fuel Consumption and Pollution
By using public transit, Americans save 450 million gallons of gas each year, reducing harmful emissions and paving the way for a cleaner future. (Source: TTI) - Enhances Freedom and Mobility
Public transit opens up opportunities for everyone—including non-drivers, children, and seniors—to access work, education, and leisure without relying on cars. - Cuts Household Expenses
Families can save over $13,000 a year by ditching one car and relying on public transit instead. It’s a simple way to keep more money in your pocket! (Source: APTA) - Fosters Social Connections
Driving long distances can isolate people, reducing social interaction by 10% for every extra 10 minutes spent commuting. Transit-friendly neighborhoods bring people closer together. (S0urce: Close Commute Systems) - Increases Productivity
On public transit, you can read, relax, or even work—things you can’t safely do behind the wheel. Use your commute time wisely! - Supports Safety and Equity
Public transit reduces road accidents and creates a more equitable society by giving everyone access to affordable, reliable transportation. (Source: APTA)
Switching to public transportation isn’t just about getting from Point A to Point B—it’s about embracing a lifestyle that’s healthier, more connected, and better for the community and the planet. With benefits ranging from saving money to reducing your carbon footprint, public transit is a win-win for you and your community.