TRAX – Notification of Change to Cancellation Policy

TRAX cancellation policy has been changed. If a passenger has 3 or more missed trips either from cancellations without 24 hour notice and/or no shows will be suspended from service for 30 days.

TRAX Transportation has established an administrative process to suspend service to passengers who establish a pattern or practice of missing scheduled trips. This policy applies to all passengers. A late cancellation occurs when a passenger cancels a trip less than 24 hours before the scheduled trip. A no-show trip occurs when the vehicle arrives at a pick-up location and the passenger does not board the vehicle within 10 minutes. If you cancel a trip either by phone or upon arrival of the driver at destination with less than 24 hour notice, you will be charged $2.00 and no-shows will be charged $2.00. Passengers are responsible for cancelling trips they no longer need. Trips can be cancelled by calling your local dispatch office. See Transportation Page for further details.