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Residents and family should try to resolve problems and differences with the facility whenever possible. When this is not possible, or when residents or family are unsure, a local ombudsman should be called at 1-800-372-4464. The ombudsman volunteer or regional staff ombudsman will assess the concerns and recommend possible courses of action.

Often, the ombudsman can resolve the problem, or when it involves serious abuse or neglect, the complaint is referred to another
appropriate agency. In all situations, the complaint is handled confidentially and information is not released without permission of the resident or legal guardian.

The ombudsman is also a good source of information about selecting a long-term facility, eligibility criteria and other services for the elderly. The admission packet has a listing of residents’ rights. Additional information about residents’ rights is available through regional ombudsman program.

The Texas Ombudsman Program is looking for a few good men and women to join our advocacy team.

All residents have the right to access caring individuals who are trained and certified as ombudsmen. The more certified ombudsmen, the greater the number of residents who will have trusted allies working for them.

Local ombudsmen select, train, and supervise volunteers. After exchanging information about your interests and their needs, an
orientation to the program may be offered. Before certification by the State Office, individuals participate in a 3-month internship and receive 36 hours of initial training.

To be effective, a minimum of 12 hours of continuing education on advocacy skills and other relevant topics is provided annually. Staff provide ongoing support to volunteers as they become helpful, trusted friends of residents.

WHAT QUALIFICATIONS DO YOU NEED TO HAVE?

	A model description for a Certified Volunteer Ombudsman
	Ability to view the resident as the primary client
	Dedication to the ombudsman program
	Ability to work independently and as a team member, and to know to ask for assistance
	A sense of diplomacy, while being objective and unbiased
	Possesses qualities of intelligence, patience, persistence, and good will
	Knowledge of other sources of advocacy assistance in other agencies and organizations
	Ability to keep in mind that you are an advocate for the resident and at the same time support the sincere effort of the facilities who wish to provide high quality care

CONTACT US TODAY!

Legal Assistance Services provide information to individuals and groups on understand understanding the legal rights of Texans aged 60

Legal Awareness is the dissemination of accurate, timely and relevant information, eligibility criteria, requirements and procedures, to older Texans about public entitlements, health/long-term care, individual rights, planning/protection options and housing and consumer issues.

An Ombudsman is a Resource

Cass County

Delta County

Franklin County